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Jain Goodall

Using Video Interviews in Recruitment

Video interviews are growing in popularity as employers look to find the very best talent, wherever they may be in the world. Using Skype, Google Hangouts, or even Facetime is popular, but many specialist video recruitment packages are available.

The benefits of video interviewing

The main benefit of video interviewing is speed and flexibility. Using this format means you can take account of different locations and time zones, save travel time and keep costs down.

In addition, the video interview could be used as a screening process for vacancies, where there are a large number of potential candidates. Instead of interviewing each applicant individually on screen, you could request a short video presentation as part of the application process. This will not only let you match each application to a face and voice; it will give you an idea of the candidate’s confidence, presentation and communication skills.

Some applicants may prefer the remote interviewing route, as they may find it both logistically easier to fit in with their current role and less intimidating than a formal face-to-face interview. However, they should still treat it as a structured interview, though, researching as they would for a face to face meeting, preparing, and dressing appropriately.

A video interview has one other benefit over in-person interviewing. It can be recorded, so it can be reviewed as many times as necessary before making a hiring decision.

In which situation should you use a video interview?

Employers have several options when it comes to using a video interviewing process.

If the candidate is overseas, you can agree on a mutually convenient time to speak online. Depending on the time zone, that might mean an early start or a late finish, but it is a better option than missing out on a great candidate.

If you need to involve someone in another branch, a video interview with them could form part of your face-to-face meeting with the candidate. This has the added bonus of saving your colleague’s time and money.

A video interview doesn’t even need to be live. In some cases, you could send out a pre-recorded list of questions that your candidates would then answer by recording their responses.

Offering a video interview option is also suitable for recruiting to those jobs where the successful applicant will be working remotely for you.

Key steps to conducting an effective video interview

Preparation is always key for an effective interview, no matter the format. You should ensure that you have both the candidate’s user name and phone number. If the visual technology ‘goes down’, you can opt to continue the interview by phone or reschedule to complete by video another day.

On that score, technology being what it is, it is always good to check the equipment beforehand. What worked yesterday may not work today, and if something has failed, a dry run gives time to ring IT and have it sorted out or switch to a different computer if needed.

The invitation to interview should contain the instructions and link the candidate will need to join a conference call or give details of the method you will use to contact them.

As the interviewer, it is your responsibility to introduce or bring into shot any other participants at the start of the call.

If you are new to video interviewing, it is wise to practice your technique beforehand so that you have a feel for how you will come across on screen. You should prepare questions just as you would for a face to face meeting and treat a video interview just the same as meeting the candidate in person. It may seem counterintuitive, but it is also a good idea to have a pen and paper handy to make notes.

Common pitfalls and things to consider

The biggest issue with incorporating video interviewing into your recruitment process is the technology itself. Your carefully rehearsed questions will be useless if the connection is unstable, and the result will be a patchy experience for both you and your candidate.

You should also consider whether hosting a video interview is appropriate for the role. When recruiting for an IT position, or one where video or conference presentations are crucial, it would be prudent to test your candidates’ technical skills from the start. A meeting may be more suitable for a job that places less importance on these abilities.

If you are interrupted by a noise outside or someone entering the room unexpectedly, the best way to deal with it is to apologise, mute your microphone and either wait until the noise has stopped or step out of view to speak to the person who has disturbed you.

And finally

Video interviewing can be an excellent way to conduct the initial stages of a recruitment process, especially when large numbers of applications are expected or you are looking to hire from a wide geographical area. However, it is best to prepare for all eventualities as technology does not always perform as anticipated. If you are looking to recruit in the technology sector, we offer Technology Sales Recruitment services here.

It is still a professional interview, so you should be well prepared with interview questions and a recruitment process in which you can effectively judge and score one candidate against another, perhaps by introducing a scoring mechanism against required competencies. Finally, you may also want to refresh yourself on interview ethics and the subject of unconscious bias to ensure that you do not inadvertently discriminate in your video interviews.

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Date published: 5th March 2024

Rob Scott, Aaron Wallis Sales Recruitment, Author Photo

About the author

Rob Scott

Rob is the Managing Director of Aaron Wallis Sales Recruitment, a national recruitment agency specialising in sourcing sales and marketing staff for businesses across a broad range of commercial sectors. Before setting up Aaron Wallis, Rob spent ten years at a specialist Sales and Marketing recruitment division of a £0.5BN recruitment group, leaving in 2007 as Marketing & Sales Director to establish Aaron Wallis.
 
With over 24 years of experience in sales recruitment, Rob is a History graduate with an MBA (Merit) and a PgCert in Management Practice.  In 2007, 2009 and 2013 Rob conducted the most extensive surveys of sales professionals in the UK and is a trusted authority in the sales industry. From guiding employers through the recruitment process to helping candidates find their dream job, Rob's advice has been quoted in leading publications such as Business Insider and The Independent, as well as OnRec, which host The Online Recruitment Awards every year.

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In an industry where people over promise and under deliver, Rob and his teams have consistently provided a high-quality service. It is great to deal with someone that has an excellent understanding of UK industry, and a passion for sales.

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Thank you for your dedicated help during the recruitment process - we came to you after unsuccessfully searching elsewhere, and hired, not one, but two! Quick response times, and a really personal approach, without being pushy.

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Rob is a true recruitment professional that goes the extra mile that I have never experienced from any other recruitment agency before. If you need sales people call Rob or someone in his team, as they really are experts in sales recruitment.

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Fantastic customer service, communication was brilliant, happy polite people to talk to, made everything a lot easier and smoother. Thank you for all your help getting me back in the work force, Keep up the good work :-)

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I have to say using Aaron Wallis Recruitment has been nothing but an absolute pleasure. I've used many agencies over the years as the client and the candidate and its not always been a pleasurable experience!

L. Knowles, Candidate

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Sophie helped me secure a new role I have been searching for. She took her time to explain clear and concisely all I needed to succeed at the interview stage. Thanks again Sophie!

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The detail put into the preparation for interviews and the detail of the job description was first class. Rob and Simon in particular are amongst the best I've ever dealt with.

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The most professional recruitment agency I've ever worked with. Robert Scott was extremely proactive and send me a detailed briefing before each interview, ensuring I was well prepared.

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Aaron Wallis (and in particular Rob Scott) have been fantastic throughout the recruitment process, and even a few months down the line, still continues to care. Rob clearly cares about each individual and has a wealth of knowledge and expertise, which shows in the work he does. Each candidate is not just a number, and the support received from Aaron Wallis has helped me get a career which I truly enjoy.

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