Troubleshooting Guide for PIP
Common Problems When Completing PIP
Occasionally trying to undertake a Kenexa PIP Psychometric is not always straight forward. Here we detail below the solutions to the most common issues that are experienced.
- My Problem: The screen loads up but I don’t know what to do now?
- My Problem: Relating to Pop-Up blockers
- My Problem: It states my ‘system is not compatible’
- My Problem: It states my security settings are too high or ‘Cookies need to be enabled’
- My Problem: I cannot Access the Assessment
- My Problem: It isn’t stated above
- My Problem: I have tried all of the above and cannot find a solution to my problem
The Solutions to Common PIP Problems
CHANGE THE VIEW
Sometimes when you click through to undertake the PIP it appears that there is no way to progress to the next stage of the process. The software is written to be ‘all inclusive’, i.e. designed for old PCs with screens of 800 x 600 or higher. Unfortunately through with modern widescreens the ‘next button’ is actually hidden. Changing the zoom to say 75% - in your browser bar – VIEW – ZOOM and change to 75%. Hopefully this will work, if not see SCREEN RESOLUTION below:
In most cases, you can find your Screen Resolution by clicking on Control Panel – Display – Screen Resolution, and then adjust your resolution to 1024 x 768 or higher which is required to run Microsoft Tests and Tutorials for Microsoft Office 2007 and above. If you are struggling to find your Screen Resolution then you can search for it in your Task Bar Search.
All other Assessments and Tutorials may be run on 800 x 600 or higher.
The most common problem experienced by candidates relate to having “pop-up blocker” software installed on your computer. This can easily be resolved by turning off the pop-up blocker software for the duration of the test. If you have an active pop-up blocker installed, you will receive a message as soon as you start the test stating that your system is incompatible with the test engine because ‘a likely pop-up blocker has been detected’.
Pop-up blockers can be active in a number of ways:
Toolbars – e.g. Google, Yahoo
Firewall – e.g. Norton Internet Security
Anti-virus – e.g. Norton Anti-virus
Operating Systems – e.g. XP SP
Pop-up Blocking Software e.g. Panicware Pop-up Stopper
POP-UP BLOCKERS WITHIN TOOLBARS
Pop-up blockers are often installed without you being aware of this having occurred. This is because pop-up blockers can be downloaded as part of a toolbar.
The most common pop-up blockers are downloaded as part of the Google, Yahoo and MSN toolbars; the process to deactivate each of them is described below.
Google Toolbar pop-up blocker
First, click on ‘Options’ within the Google Toolbar. Then, remove the tick from the Popup Blocker box under ‘Accessories’. Then, click on ‘Apply’. Finally, click on ‘OK’. Pop-up windows will no longer be blocked.
After you have taken the assessment(s), you can reverse the process to turn the pop-up blocker back on should you so wish.
Yahoo Toolbar pop-up blocker
First, click on the arrow by the side of the Pop-up blocker icon in the toolbar. Click on ‘Enable Pop-up Blocker’ to turn the Pop-up Blocker off. Pop-up windows will no longer be blocked.
MSN Toolbar pop-up blocker
First, click on the arrow by the side of the MSN logo on the toolbar. Then, click on ‘Toolbar Options’. Then, remove the tick from the ‘Pop-up Guard’ box. Then, click on ‘Apply’. Finally, click on ‘OK’. The Pop-up Guard will now have been removed from the Toolbar, and pop-up windows will no longer be blocked.
OTHER POP-UP BLOCKERS
As there are over 200 pop-up blockers in use, we cannot give advice on how to disable each individual pop-up blocker you may come across but details follow on how to disable the two most popular pop-up stoppers ‘Panicware Pop-up Stopper’ and ‘SafeGuard Popup Blocker Pro’.
If you have a pop-up blocker other than these ones, the way that these are disabled may help you disable you own pop-up blocker.
Panicware Pop-Up Stopper Free Edition
When a pop-up window is blocked a window will appear on the bottom right-hand corner. To turn the pop-up blocker off, double-click the white hand icon on the bottom taskbar. A box will appear asking if you are sure you wish to disable pop-up. Click on ‘OK’. The hand will go grey to show that pop-ups are no longer being blocked. To start blocking pop-up windows again, double-click on the grey hand and it will turn white, Popups windows will start to be blocked again.
SafeGuard popup blocker pro
When the pop-up window is blocked, a message will appear at the bottom of the screen saying ‘1
popup(s) were just blocked. To allow popups, hold down the ‘Ctrl’ key.’ Also, a small red cross will appear in the middle of the browser window. Click on Programs and open up Safeguard Pop-up Blocker Pro, Click on Turn Off, Click on OK, Pop-ups will then be allowed. When you have completed the assessments click on Programs and open up Safeguard Pop-up Blocker Pro. Click on Turn On, Click on OK, Pop-ups will now be blocked again.
The assessment system is compatible with:
Platform Browser Version
Microsoft (95 and above) Internet Explorer 5.0 or greater
Microsoft (95 and above) Netscape 6.2.x or greater
Microsoft (95 and above) Firefox 1.0 or greater
Microsoft (95 and above) Opera 5.0 or greater
Macintosh Safari 1.0 or greater
If you experience problems using AOL, use AOL to connect to the internet but then minimise that browser and use Internet Explorer 5.0 or greater to open a browser window and use that one to start the assessment process.
If you have tried to complete the tests using an operating system and browser combination that it not supported by the assessment system, you will receive an error message stating what combination you are using and explaining that this combination is ‘not currently supported for this test’.
If you see such a message you will need to complete the tests using a different computer or, if you are using an older version of IE e.g. IE 4.0 or Netscape 4.0, to upgrade to a more recent version and try again.
USING ‘MY COMPUTER’ TO ACCESS AN ASSESSMENT LINK
If you have a pop-up blocker that you cannot disable, and you have started the test by clicking on a link within an email, you may still be able to access the assessment session via ‘My Computer’.
Open up ‘My Computer’ on your PC by double-clicking the My Computer icon on your desktop or by clicking on Start and My Computer, In the Address Bar click where it says My Computer and overtype with the direct access link to your assessment session.
Either copy and paste the entire link if you can see what it is, or type in www.psl.net/tests?acc=nnnnnnnnnnnnnn
Where nnnnnnnnnnnn is the Access Code provided in the invitation e-mail e.g.
The Access Code should be in the e-mail you received or included in the link to access your assessment session. If you cannot see the link properly in the e-mail, then you should right-click in the body of the e-mail, click on View Source and search for psl.net.
You may have been sent a test link directly from an integrated system or be trying to access the test directly from an integrated site. If so, then any link you have should be able to be used via My Computer if you copy and paste it. Or right-click on the link, click on Properties and copy and paste the whole link.
If you cannot see the Address Bar within My Computer, select View, Toolbars, Address Bar and you should be able to see it. If you can see the Address Bar, but cannot type in the box by the side of it, click on the bar by the side of Go and pull the Address Bar window open larger:
If you cannot pull the Address Bar window larger, your toolbars may be locked. Click on View,
Toolbars, Lock Toolbars and you will be able to unlock the Toolbars and make the Address Bar window larger:
ARE MY SECURITY SETTINGS TOO HIGH
Cookies are small data files that are written to your hard drive by a web server. These files contain specific information that identifies you (e.g. usernames, passwords and lists of pages visited).
It is suggested that, if you are still experiencing problems, that you do the following: ‘And allow cookies’ for the testing site: If you would prefer, you can change this after you have completed the assessments to block the assessment website.
Internet Explorer 5 and above on PCs
1. Select Internet Options from the Tools menu.
2. In Internet Options dialog box select the Security tab.
3. Click the Custom Level... button. The Security Settings dialog box will pop up.
4. Under Scripting category enable Active scripting.
5. Click OK twice to close out.
6. Click Refresh.
Internet Explorer 4.X
1. Select Internet Options from the View menu.
2. Click the Security tab.
3. Click Custom.
4. Click Settings.
5. Scroll down to locate Scripting.
6. Click Enable for Active Scripting.
7. Click OK.
8. Click Reload.
1. Select Preferences from the Edit menu.
2. Click the arrow next to Advanced.
3. Click Scripts & Plugins.
5. Click OK.
6. Click Reload.
1. Select Preferences from the Edit menu.
2. Click Advanced
4. Click OK.
5. Click Reload.
1. Select Preferences from the Edit menu.
2. Click Advanced.
4. Check Enable style sheets
5. Click OK.
6. Click Reload.
1. Select Quick Preferences from the File menu.
3. Click Reload.
Safari for Mac OS X
1. Select Preferences from the Safari menu.
2. Click Security.
4. Close the window.
5. Click Reload.
1. Select Options from the Tools menu.
2. Click the Web Features icon.
4. Click OK.
5. Click Reload.
I CANNOT ACCESS THE ASSESSMENT
If you still cannot access your assessment session, here are some further things you can do.
DELETE YOUR TEMPORARY INTERNET FILES
Each time you visit an internet site, the web pages and images you view are saved to the hard disk of your PC. This is done so that the next time you visit the site, it will load more quickly as the images will be reloaded from your hard drive instead of from the website.
These files are called Temporary Internet Files. If these files are not regularly deleted, it can slow down your internet access and cause other problems.
How to delete Temporary Internet Files in Internet Explorer
• Click Tools - Internet Options
• Click Delete Files
• Check the Delete all offline content box
• Click OK
How to delete Temporary Internet Files in Netscape
- Click Edit – Preferences
- Double click Advanced
- Click Cache
- Click Clear Memory Cache and Clear Disk Cache
- Click OK
I’VE TRIED EVERYTHING!
If you attempt all of the common ‘fixes’ above please contact the recruiter who is managing your application. Normally this is detailed at the end of the ‘Confirmation of Interview’ email.
If they are unavailable please contact Liam Oakes on 01908 061400. More about Liam
With hundreds of jobs available, now is the time to look for your perfect position
Recruit sales staff
Just fill in your details below to get started
by Rob Scott
About the author
From our blogRead more
Our employers say...
I have always found Rob to be very knowledgeable about our industry sector, and it is refreshing to see after all of these years that Rob continues to quickly and accurately understand my requirements.
HR and General Manager, THK
Rob is a true recruitment professional that goes the extra mile that I have never experienced from any other recruitment agency before. If you need sales people call Rob or someone in his team, as they really are experts in sales recruitment.
Sales Director, Inside Business
Since joining DSGi, Rob has been a supplier of permanent staff and has performed to an extremely high standard, successfully filling 98% of roles he has worked on. If anyone is looking for a good sales and marketing based consultancy with an informal yet professional approach, I would recommend Rob.
Senior Recruitment Consultant, DSG International
Really good service. Just the right amount of contact and easy to deal with.
HR Manager, Zircon Software Ltd
I really liked the YouTube presentations which made the service seem both simple and accessible. The company came to see me, and my management team, at short notice to present their service and I liked the support and advice that I received about maximising the results from the applicant.
Managing Director, Leisuresec plc
I could not suggest anything I would like you to do better. The service you provided materially exceeded my expectations. I would especially like to commend Simon Bonner; he is easily the best recruitment consultant I have ever dealt with. I particularly valued his advice and guidance throughout the recruitment process.
UK Sales Manager, BTS Holdings Limited
Understood the type of person we were looking for and good follow ups - not too frequent.
Managing Director, bigHead Bonding Fasteners Ltd
I just wanted to thank you for your help with our recruitment process which went very smoothly and has – we hope – found us just the person for the job!
Managing Director, Citrefine International Ltd
We appointed Aaron Wallis in February and the successful candidate, out of the six which Aaron Wallis introduced, was able to join Alphametrics before the end of April. The whole process took less than three months. I would recommend Aaron Wallis' services to others without hesitation.
Chief Financial Officer, Alphametrics
In an industry where people over promise and under deliver, Rob and his teams have consistently provided a high-quality service. It is great to deal with someone that has an excellent understanding of UK industry, and a passion for sales.
Sales Manager, TR Fasteners
I have used Aaron Wallis to fill a number of our Sales Development Manager roles and I have found them to provide a very professional service. I will use their services again in future recruitment campaigns.
HR Business Partner, Greene King
As always we were extremely impressed with Rob's understanding of the role and our specific needs.
Managing Director, Speck & Burke
Giles is highly professional and was a pleasure to work with. He achieves excellent results through his personable skills and tenacity. I have no hesitation in recommending Giles to anyone who considers employing his services.
Commercial Director, G4S Government & Outsourcing Solutions
Thanks for all your help during the recruitment process. I have been extremely impressed with Aaron Wallis especially when compared to other agencies we have dealt with. I really felt you grasped the type of person we required and found strong candidates.
UK Sales Manager, Nexcom
Giles Phillips is a rare find in the minefield of sales recruitment; an honest and thoughtful recruiter who considers the needs of both the client AND the candidate to create perfect role matches. I look forward to working with him again in the future.
Marketing Director, City of London Police
Generally good standard of candidates. Especially liked the personality profile. Overall good value for money and will certainly use you again.
Managing Director, Medicash
We were impressed not only by the quality of candidates you found for us but also the level of information, preparation and qualification you put into the process. You continually kept us informed of each person’s feelings about the process, which is very important but often overlooked. I am looking forward to working with your company again in the future.
Commercial Director, Incentive Facilities Management
Thank you for your dedicated help during the recruitment process - we came to you after unsuccessfully searching elsewhere, and hired, not one, but two! Quick response times, and a really personal approach, without being pushy.
Managing Director, Accora Ltd
I found Aaron Wallis to be very professional and efficient, taking time to understand the role and the type of candidate we were looking for. The candidates they put forward met our criteria and were of a high standard. The service they provided was exemplary and I would have no hesitation in recommending them, and will certainly consider using them again in the future.
HR Assistant, Fischer Connectors Ltd
Rob’s knowledge of the recruitment industry and his thoughts and how to make it better for his clients have always been eye opening. I would recommend Rob to anybody who is looking for a professional, knowledgeable and flexible recruitment specialist.
CEO, Friday Ad Online Services
Aaron Wallis has continuously provided us with suitable candidates that have been proactively sourced. Having used countless recruitment companies, Aaron Wallis are the only company that I can count on to deliver.
Managing Director, JARK Healthcare Recruitment
Our candidates say...
I had the absolute pleasure of working with George Humphries on finding a placement best suitable for me.
A. Van Der Mescht, Candidate
For anyone looking for work, I can't recommend Aaron Wallis highly enough.
C. Rockliffe, Candidate
The staff at Aaron Wallis were fantastic. Throughout the process, they maintained excellent communication and I always knew where I stood.
M. Owusu, Candidate
Perfect from start to finish. Simon deserves a shout out. Best recruiter there is. If you need a job, this guy will get you one. He's like the super man of recruiters. Top man, can't recommend him enough.
M. Crisp, Candidate
Excellent service, very professional and friendly, would and have, recommended Aaron Wallis.
E. Heley, Candidate
Very good advice and support was given during the course of the interviewing process. Potential job seekers would be well advised to use this company whilst looking for their new career.
R. Speakman, Candidate
I've had a really good experience working with Giles Phillips at Aaron Wallis. From initial contact to the finer details of securing the job, he has been very professional and a pleasure to work with.
M. Shutt, Candidate
When talking with Simon you felt relaxed cared to help you find a position that suited your needs
D. Pinder, Candidate
George Humphries was a complete professional at every point, from our first phone conversation to his “good luck tomorrow” text on Sunday before I started in my new role.
E. Fry, Candidate
Aaron Wallis Sales Recruitment are a very friendly and professional recruitment organisation who listen to your needs, work with you and act on your behalf which sets them apart from many of their competitors who in my experience are willing to throw anything at you. We discussed my history, my preferences and my wishes - one opportunity was introduced. It was perfect. I start at the end of June.
R. Buckley, Candidate
Less than two weeks after joining Aaron Wallis I was offered my new job. I got a £10,000 rise in my basic salary, car allowance, a laptop and many other perks, which will help to further my career. I definitely would not have found my dream job without the help of Aaron Wallis.
C. Hoy, Candidate
Friendly, proactive, communicative. Overall a really positive experience.
R. Houston, Candidate
Wanted to say a huge thank you to Simon Bonner who has just helped me secure my new role. He was one of the most professional recruiters I have ever worked with.
J. Marcinkiewicz, Candidate
Fantastic customer service, communication was brilliant, happy polite people to talk to, made everything a lot easier and smoother. Thank you for all your help getting me back in the work force, Keep up the good work :-)
K. Everitt, Candidate
Aaron Wallis (and in particular Rob Scott) have been fantastic throughout the recruitment process, and even a few months down the line, still continues to care. Rob clearly cares about each individual and has a wealth of knowledge and expertise, which shows in the work he does. Each candidate is not just a number, and the support received from Aaron Wallis has helped me get a career which I truly enjoy.
M. White, Candidate
Simon was knowledgeable on his clients history, background and what their requirements were and he worked around time zones, holidays and a pandemic to get the right result.
J. Tooze, Candidate
Aaron Wallis is an outstanding recruitment agency specialising in high calibre sales positions. I was working directly with Darren Dewrance who went above and beyond my expectations in sourcing me my perfect role. I was kept in regular communication with Darren and he worked extremely hard to secure my dream job. Highly recommended and Thanks Darren for all your expertise and hard work.
R. Sealy, Candidate
Tom was a great help in finding me employment
N. Lignier, Candidate
Darren at Aaron Wallis was really encouraging and helpful. He was very responsive and regularly made phone calls to explain the job opportunities available, and guided me through the application process.
A. Brown, Candidate
Rob was really helpful when I was putting together a presentation for the second stage interview. Overall their communication was great and kept me updated of any progress
J. McGrattan, Candidate
Really excellent experience dealing with Aaron Wallis. Liam Oakes who helped me get a great job was brilliant. Kept me up to date during the process and offered great help and advice, and a thoroughly nice guy. Highly recommended!
J. Hathaway, Candidate
Aaron Wallis have provided me with an excellent service, Giles went out of his way to help me preparing for my interview and supported me through all the processes. If you need an agency to give you a fully professional and consultative approach to finding you a new career move, the Aaron Wallis can certainly provide this for you.
D. Richards, Candidate
Aaron Wallis helped me secure a position I really wanted. Giles sought to keep me updated with all the details preceding interviews and after with feedback. I would highly recommend Giles and Aaron Wallis Sales Recruitment.
L. Taylor, Candidate
Excellent experience from first contact to ultimately securing a suitable placement. Giles looked after me in a very professional and friendly manner. He used his expertise and experience to ensure I was put forward for the most suitable positions for my skill set and found me a new role very quickly. I can't recommend Aaron Wallis Sales Recruitment highly enough.
M. Green, Candidate
Good swift process with Aaron Wallis, informative regarding the role and the process was moved at a good pace with healthy interaction. Would recommend them to anyone pursuing a change.
S. Bartlett, Candidate
The Recruitment agent I used, Simon, was extremely helpful and really went the extra mile to ensure all of my questions were answered, and that I felt as comfortable and prepared as possible. Very professional company and would definitely recommend to others. Thank you Aaron Wallis!
A. Callaby, Candidate
I would highly recommend Aaron Wallis Recruitment, Darren was extremely helpful and provided me with plenty of advice and support throughout the whole process.
D. Bretherton, Candidate
I have to say coming across and having dealings with Aaron Wallis proved to be very successful. Being highly experienced did not seem to count for much during my job search bit a conversation with Robert Scott gave me a real confidence boost and enabled to get a position at the age of 63. Great service!!!
D. Burgess, Candidate
Sophie has been fantastic and always so attentive, highly recommend.
T. Ashbourne, Candidate
The detail put into the preparation for interviews and the detail of the job description was first class. Rob and Simon in particular are amongst the best I've ever dealt with.
K. Peacock, Candidate
I can honestly say that the time and expertise you gave me was way beyond any other recruitment consultant I dealt with. You are a rarity in your industry.
S. Akers, Candidate
A great recruitment company to work with. Excellent experience with Aaron Wallis through the entire recruitment process. The team was really professional and extremely helpful. Darren was a pleasure to work with. He was friendly, supportive and gave me great advice. Thank you very much!
A. Bauchet, Candidate
The most professional recruitment agency I've ever worked with. Robert Scott was extremely proactive and send me a detailed briefing before each interview, ensuring I was well prepared.
D. Bermant, Candidate
I had a great experience. Helped me every step of the way to get my new job. Sophie was very polite, kind and helpful!
J. Parnham, Candidate
I had a very good experience with Aaron Wallis. The company itself is offering great content for all things related to the hiring process. I definitely recommend.
J. Ostermeier, Candidate
Fantastic service, helped me find my ideal job quickly and smoothly. Would highly recommend them.
C. Caine, Candidate
The service provided by Aaron Wallis has been just great. I was constantly informed about what was going on with the process interview and the agent has always been supportive and kind to me.
L. Colagrossi, Candidate